Osprey Ring — Customer Support

Last Updated: May 17, 2026

We're here to help. Reach out anytime and we'll get back to you within 1–2 business days.

📧 Contact Us

Email: support@osprey.life

For faster response, please include:

  • Your app version (Me → About Osprey Ring → Version)
  • Your phone model and OS version
  • A clear description of the issue
  • Screenshots if applicable

🔧 Common Issues & Quick Fixes

Ring Won't Connect to App

  • Toggle your phone's Bluetooth off, wait 5 seconds, turn back on
  • Force-quit and reopen the Osprey Ring app
  • Make sure the ring has at least 10% battery
  • If still failing — Me → Ring Settings → Remove Connected Device → re-pair

Measurements Show "--" or Fail

  • Wear the ring snugly — sensors must touch skin
  • Keep your hand still for the full measurement window
  • Move the ring closer to your phone (≤1 meter is ideal)
  • Wait at least 30 seconds between measurements

Sleep Data Missing

  • Confirm you wore the ring overnight
  • Open the app within Bluetooth range after waking — sleep syncs at first connection
  • Check Me → App Settings → Auto Nap is enabled if you want nap detection

Battery Drains Fast

  • Disable measurements you don't use (App Settings → Detection toggles)
  • Lower auto-collection frequency in App Settings
  • Update firmware (Ring Settings → Firmware Update)

Step Count Looks Wrong

  • The ring counts steps from finger motion, not foot impact — some activities (cycling, swimming) won't register
  • Manual activities are counted under Exercise, not Activity

📝 Submit a Bug Report

Email support@osprey.life with subject line [Bug] <short description> and include:

  • What happened
  • What you expected
  • Steps to reproduce
  • Logs (Me → App Settings → Export Logs → email the .zip file)

💡 Feature Requests

We love hearing what you'd like to see next. Email support@osprey.life with subject [Feature] and tell us:

  • What feature you want
  • How you'd use it
  • Why it matters to you

⏱️ Response Times

Type Typical Response
Bug reports (critical) Within 24 hours
Bug reports (general) 1–2 business days
Feature requests 3–5 business days (with acknowledgment)
Billing / account 1 business day

🌐 Other Resources

Osprey.Life — Built with care for your wellness journey.

What items are returnable?

Items returned within 30 days, in original, unused, undamaged condition, and in original packaging are eligible.

How do I return a product?

Contact us via email to initiate a return. We will provide the necessary return instructions.

What is the warranty policy?

Activate your warranty for 12-month coverage. If not activated, a default 1-month warranty applies from the shipping date.

How are refunds processed?

Refunds are issued to the original payment method within 3–5 business days of receiving and inspecting the returned item.