TERMS OF USE

By accessing this Website, you agree to use the Website only for purposes permitted by these terms, the Agreement (as defined below), and any applicable law, regulation, or generally accepted practices or guidelines in relevant jurisdictions. You agree not to access or attempt to access the Website other than through the interface provided by Osprey Life unless specifically permitted in a separate written agreement signed by an authorized representative of Ingenious Technology, LLC, a California limited liability company (“Owner” or “Osprey Life”). You further agree not to access or attempt to access the website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. Additionally, you agree not to engage in any activity that disrupts or interferes with the website (or the servers and networks connected to it). You agree not to duplicate, reproduce, copy, sell, trade, or resell the website for any purpose. You are solely responsible for any breach of your obligations under this policy and the agreement and for the consequences (including any loss or damage suffered by the owner) of such breach.

Ordering and Agreement

By placing an order for any product or service on the website, you (“customer” or “you”) agree to be bound by the terms and conditions outlined herein. These terms exclusively govern the sales transaction between customer and owner. Any attempt by the customer to alter, supplement, or modify these terms will be deemed null and void. These terms and conditions are subject to change without prior notice, so please review them carefully before placing an order or accepting delivery of any goods from the website.

Orders

An order is not binding upon Osprey Life until it is accepted, and payment must be received before the order is processed. Customers can make payments using the methods listed below. You agree to pay the amounts specified on your invoice.

Payment Methods

  • Visa
  • MasterCard
  • PayPal

Shipping Charges and Methods

Your total cost for any purchase includes the shipping and handling charges shown on your invoice. Note that original shipping fees are non-refundable in the case of returned products, as these fees are paid to the carrier.

Shipping Methods:

  • FedEx:
    • 3Day Express Saver: 3–4 business days + 24–48 hours for order processing
    • 2Day: Delivery within 2 business days + 24–48 hours for order processing
    • Standard Overnight: Delivery within 1 business day + 24–48 hours for order processing
  • UPS:
    • Ground: 5–7 business days + 24–48 hours for order processing
    • 3Day: 3 business days + 24–48 hours for order processing
    • 2Day: 2 business days + 24–48 hours for order processing
  • USPS:
    • Media Mail: Delivery within 2–9 business days + 24–48 hours for order processing (for DVD purchases only)
    • APO/FPO/DPO orders: Approximately 2–6 weeks + 24–48 hours for order processing

For Hawaii and Alaska, shipping options and times are subject to availability, and delivery times cannot be guaranteed.

Price Matching and Sales Tax

Osprey Life does not price-match competitors but will honor prices listed on the Website. All pricing is updated in real-time and is non-negotiable.

Sales tax is required for orders shipping to states where we have nexus for tax purposes or as required by law. Taxes may apply to both the product price and shipping fees, depending on state laws.

Electronic Waste Recycling Act

As required by California law, a recycling fee is collected for certain electronic products containing hazardous materials. The fee varies based on screen size:

  • 4"–15": $5.00
  • 15"–35": $6.00
  • 35"+: $7.00

For details, refer to the California Department of Resources Recycling and Recovery or Department of Toxic Substances Control websites.

Return Policy and Warranty

Osprey Life does not accept returns for refunds. We provide a 3-month warranty (unless otherwise stated in writing), beginning on the shipping date. Warranty claims require the customer to cover shipping costs to Osprey Life. The owner will cover return shipping costs for valid claims.

Physical Damage Policy

Physical damage voids all warranty coverage. This includes improper handling or any damage resulting from irregular usage.

Order Processing and Status

Orders are processed within approximately 3 business days, provided items are in stock and payments are verified. Orders are not processed on weekends or holidays. Customers will receive order status updates via email.