Delete Your Account and Data

Last Updated: August 5, 2026

Ingenious Technology LLC and subsidiaries ("we", "us", "our", "Osprey") respect your right to control your Personal Data. This page ("Notice") explains how you can request deletion of your Osprey account and the data associated with it, what will be deleted, how long it takes, and how you can cancel a deletion request. It applies to the following services, products and related mobile applications (collectively, the "Products"):

• Osprey Home Mobile Application (the "App")
• Osprey smart home devices paired with the App, including curtain motors, switches and sockets (the "Devices")

This Notice supplements our Privacy Policy. Terms used here have the same meaning as in that policy. If you have any question regarding account or data deletion, please do not hesitate to contact us via:

Osprey Customer Service Department: support@osprey.life

1. What Account Deletion Means

Deleting your account is permanent and irreversible once the grace period described in Section 4 has elapsed. After deletion is completed, we cannot restore your homes, devices, rooms, scenes or automations, and we cannot recover the account for you. If you only want to stop using the Products temporarily, you may simply sign out of the App instead — signing out does not delete any data.

Deleting your account is free of charge, and you do not need to give a reason. If you choose to tell us why you are leaving, that is optional and does not affect whether we process your request.

2. How to Delete Your Account In the App

The fastest way to delete your account is directly in the App. No email and no waiting for a support agent is required:

1. Open the Osprey Home App and sign in to the account you want to delete.
2. Tap the Me tab in the bottom navigation bar.
3. Tap the settings (gear) icon in the top right corner.
4. Select Account and Security.
5. Select Delete Account.
6. Read the on-screen warning. You may optionally enter a reason for leaving.
7. Confirm by tapping Delete.

You will be signed out of the App immediately and your account will enter the 30-day grace period described in Section 4.

3. How to Delete Your Account by Email

If you can no longer access the App or cannot sign in, you may request deletion by email instead:

1. Send an email to support@osprey.life.
2. Use the subject line: "Account Deletion Request".
3. Include the email address registered to your Osprey account.

To protect your account against fraudulent deletion requests, we may need to verify that you are the owner of the account before we act on an emailed request. We will only ask for information necessary to confirm your identity, and we will not use it for any other purpose. We will confirm by email once the deletion has been completed.

4. Deletion Timeline and Grace Period

When you submit a deletion request, your account is first scheduled for deletion rather than erased instantly:

• Your account is deactivated immediately and you are signed out on all devices.
• Your account and its associated data are permanently deleted 30 days after the request.
• During those 30 days, the request can still be cancelled as described in Section 5.

This grace period exists to protect you against accidental or unauthorized deletion. Once the 30 days have passed, deletion is final.

5. How to Cancel a Deletion Request

If you change your mind, simply sign in to the App again with the same account within 30 days of your request. Signing back in cancels the scheduled deletion and restores your account, including your homes, devices, rooms, scenes and automations.

If you requested deletion by email, reply to our confirmation email within the 30-day window and ask us to cancel the request. After the 30-day window closes, cancellation is no longer possible.

6. What Data Gets Deleted

When deletion is completed, we permanently delete the Personal Data associated with your account, including:

• Account profile — email address, name, profile picture, language preference and time zone
• Sign-in credentials — password, authentication tokens, and any linked Google Sign-In or Apple Sign-In connection
• Home and room configuration — your homes, home members, rooms and their settings
• Device data — paired devices, device names, room assignments, pairing records and device settings
• Scenes and automations — tap-to-run scenes, schedule-based automations, their conditions and actions
• Activity records — scene and automation execution logs, device operation history tied to your account
• Diagnostic data — mobile device information, usage data and log information linked to your account
• Voice assistant connections — any account link you established with Amazon Alexa or Google Assistant

Deletion covers data held in our production systems. Copies retained in routine encrypted backups are removed as those backups expire on their normal rotation schedule, and are not restored to active systems in the meantime.

7. What We May Retain, and Why

In limited circumstances we may retain certain information after your account is deleted:

• Records required by law — information we are legally obliged to keep, for example for tax, accounting, or fraud-prevention purposes, retained only for the period the applicable law requires
• Anonymized and aggregated data — statistics that can no longer be linked to you or to any identifiable person, retained for analytics and product improvement
• Records of the deletion request itself — a minimal record that a request was made and completed, so that we can demonstrate compliance

We do not use retained data to rebuild your profile, and we never sell, rent or trade your personal information.

8. Your Devices After Deletion

Deleting your account removes your devices from your Osprey account, but it does not physically reset the hardware. If you intend to give away, sell or return a Device, please unpair and factory-reset it before deleting your account, or follow the reset instructions in the Device's manual. Devices that are not reset may retain the Wi-Fi credentials previously configured on them.

Please also note that deleting your Osprey account does not delete any separate account you hold with a third party, such as your Google Account, Apple Account, Amazon account or your Wi-Fi router configuration.

9. Other Privacy Rights

Deletion is only one of the rights available to you. Depending on where you live, you may also have the right to access your data, to receive a copy of it in a portable format, to correct inaccurate or incomplete data, to restrict or object to certain processing, and to withdraw consent you previously gave. You can correct much of your profile information directly in the App under the Me tab.

To exercise any of these rights, or if you have more questions, please contact support@osprey.life to elaborate your privacy rights. We will respond within the period required by applicable data protection law.

10. Children's Data

The Products are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately at support@osprey.life and we will delete it.

11. Changes to This Notice

We may update this Notice from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this page. Continued use of the App after changes constitutes acceptance of the updated Notice.

12. Contact Us

If you have any questions about account deletion or this Notice, please contact us as follows:

• Company: Osprey.Life
• Correspondence Address: 111 DEERWOOD ROAD, SUITE 200, San Ramon, CA, US 94583
• Email: support@osprey.life

This Notice is effective as of August 5, 2026.